Chi tiết tuyển dụng

Tuyển dụng URGENT! - Customer Service Staff

Tỉnh thành tuyển dụng: Hà Nội
Mức lương: Thỏa thuận
Tin xác thực Lượt xem: 94

Thông tin tuyển dụng nhanh

Kinh nghiệm: Chưa có kinh nghiệm

Yêu cầu bằng cấp: Không yêu cầu

Số lượng cần tuyển: 0

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Trưởng Nhóm

Yêu cầu giới tính: Không yêu cầu

Mô tả công việc

Major job
* Training:
- Provide training short-time for new brand staff and long-term for over 3 months ones
- Retrain violated brand staff every week and unqualified Lotte staff
- Provide training Lotte staff ( including service contact points) about service skills and management
- Training on-sites and support Sales to guide brand staff to bow like Korean and welcome customer before opening
- Prepare and translate training documents from Korea
* Complaint:
- Receive and store complaints properly from customers via direct, phones, email or social media
- First contact settlement: solve complaint by first contact: answer questions, provide information relating LDS general, product information
- Classify complaints/reflection, cooperate with other Dept in achieving information, solving
complaints for customers
- Build Voice of Customer and collect forms every week to plan the service improvement
- Collect and report about feedback of customers after solving complaints
- Find out service problems, attitude issues when Lotte staff/ Tenant staff interacting with customers
- Check the hygiene, human resources, displayed products, POP, MD and re-guide brand staff how to improve
- Check the appearance, working attitude of MVG, Service Lounge, Information desk before opening time, working time and closing time
- Check the hygiene and order of service contact points area so as to guide them to follow
- Check daily the appearance of both Lotte staff and brand staff

Quyền lợi được hưởng

- Attractive salary and bonus
- Have a chance to Get accident insurance and premium insurance with package $ 200/year
- Employees Cares: Free lunch or dinner, 13th Month salary, Summer Vacation,

Yêu cầu công việc

* Job Requirement:
• Bachelor degree in economics, administration or equivalent qualifications
• Knowledge of Vietnamese and international administration management.
• Korean speaking candidates are preferred
• To have the creativity that can accept advanced culture
• Good communication skills Computer literacy: Word, Excel.
* Working condition
• 8 working hours/day, 5 days/week.
• Long hours work, work might be required on Saturday, Sunday and Public Holidays

Yêu cầu hồ sơ

Thông tin liên hệ

Người liên hệ:

Địa chỉ: 1st floor to 6th floor, Lotte Center Hanoi Building, 54 Lieu Giai, Cong Vi ward, Ba Dinh District, Hanoi City, Viet Nam.

Hạn nộp hồ sơ: 10/02/2019

Giới thiệu về Công ty

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