Thông tin tuyển dụng nhanh
Kinh nghiệm: Chưa có kinh nghiệm
Yêu cầu bằng cấp: Không yêu cầu
Số lượng cần tuyển: 0
Hình thức làm việc:
Toàn thời gian cố định
Chức vụ: Trưởng Nhóm
Yêu cầu giới tính:
Không yêu cầu
Mô tả công việc
Our Web Ticketing software product is chosen to be the solution provider of the top 3 greatest world sport tournament. The product quality, the customer satisfaction and our team’s professionalism make the difference. With the aim to deliver these highly visible projects, we are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset.
As a French/English Speaking Customer, you will:
- Analyze support and assistance request from our French and English speaking customer
- Research, diagnose, record, and analyze Customer issues with accurate solutions.
- Have high speed Interactions with Vietnam’s Level 3 - Support (Development Team)
- Have high speed Interactions with Level 1 Support in Switzerland, Spain and France
- Respond to Customer Assistance Request in writing. Help your colleagues for translations
- Work closely with Customer Success Managers to maintain customer satisfaction
Quyền lợi được hưởng
- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment
Yêu cầu công việc
- Bachelor’s Level in Computer Science, Telecommunication or related field
- Fluent French and comfortable English for day to day work in Customer support requests.
- To be extremely comfortable using and configuring software (Power user).
- Attention to detail, prioritization and organization skills, easy to talk to people.
- Experience handling customer support requests, troubleshooting, diagnosing bugs
- IT experience with Database / SQL Knowledge or Data analysis
Yêu cầu hồ sơ
Thông tin liên hệ
Người liên hệ:
Melody-2 Tower, N1 Dien Bien Phu, Binh Thanh District/ www.elca.vn
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