Chi tiết tuyển dụng

Tuyển dụng Manager, Client Service

Tỉnh thành tuyển dụng: Cần Thơ
Mức lương: Thỏa thuận
Tin xác thực Lượt xem: 123

Thông tin tuyển dụng nhanh

Kinh nghiệm: Chưa có kinh nghiệm

Yêu cầu bằng cấp: Không yêu cầu

Số lượng cần tuyển: 0

Ngành nghề:

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Thực tập sinh

Yêu cầu giới tính: Không yêu cầu

Mô tả công việc

• Responsible for overseeing Client Service of one territory. Ensure that the needs of clients are being satisfied. Provide excellent Client Service and promote this idea throughout the organization
• Objective of this job: helping to develop and implement a client service standard for an entire organization, finding ways to measure clients’ satisfaction and improve services, managing a team of client service staffs, handling face-to-face complicated enquiries from clients or sale force
• In overall, Manager, Customer Service is expected to understand and satisfy Sun Life Viet Nam clients’ requirements and exceed their expectations if possible
• Ensure walk-in advisors and clients receive service timely, professional assistance and accurate information in order to retain business and help generate new ones.
• Oversee the achievement and maintenance of agreed clients service levels and standards
• Monitors team performance, reports on statistics, recommends and implements changes to continually improve work productivity Doing investigate in the claim cases need investigation
• Analyze relevant data to determine customer service outputs. Identify and implement strategies to improve quality of service, productivity and profitability
• Co-ordinate and manage client service projects and initiatives
• Evaluate and performance manage staff. Identify and address staff training and coaching needs

Quyền lợi được hưởng

- In accordance with Company Policy

Yêu cầu công việc

• Service oriented mindset
• Strong people management and influencing capability
• Strong Communication and presentation skill
• Strong problem solving and complaint handling skill
• Making decision skill
• Coaching and training capability
• Good command of PC skill (Excel, Word, Access), team working, English (speaking and writing)
• Realize root cause of problem
• Able to understand or accomplish or deal with task/issue/situation/person
• Able to find the best solution
Education and experience
• University graduate
• Female/Male
• At least 2 years experience in supervisor role or above. 6-8 years experience in financial services, life insurance experience is preferred

Yêu cầu hồ sơ

Thông tin liên hệ

Người liên hệ:

Địa chỉ: 29th Floor, Vietcombank Tower, 5 Melinh Square, Ben Nghe Ward, District 1, HCMC

Hạn nộp hồ sơ: 10/04/2019

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