Chi tiết tuyển dụng

Tuyển dụng [Ho Chi Minh] Customer Care ( Assistant Manager)

Địa điểm tuyển dụng: Hồ Chí Minh
Mức lương: Thỏa thuận
Tin xác thực Lượt xem: 107

Thông tin tuyển dụng nhanh

Kinh nghiệm: Chưa có kinh nghiệm

Yêu cầu bằng cấp: Không yêu cầu

Số lượng cần tuyển: 0

Ngành nghề:

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Thực tập sinh

Yêu cầu giới tính: Không yêu cầu

Mô tả công việc

* Role Purpose:
• To manage Customer Care (CC) Team to make sure providing an efficient and high quality service to customer to satisfy customers‘ needs, maintain customer’s loyalty, change the customer’s repayment behavior and ensure quality of work by leading CC Team to achieve assigned KPIs
• Periodic review, update, develop all related processes, manuals, workflows and regular and ad-hoc reports
* Key Accountabilities:
• Initiate/create ideas/initiatives to contribute for the improvement of company’s bounce rate
• Managing CC Team’s daily operations, significant customer complaint handling, operational planning, recruitment, training, reporting
• Responsible for productivity and quality of CC Team as well as staff performance
• Training responsibilities:
- Responsible for planning both required technical (workflow, professional) training and soft skills training for staff
- Conduct CC’s skills training and quality improvement training/ sharing session to other departments, if required
• Coordinating activities with other departments in the company:
- Coordinating with other related departments to handle complicated cases including preparing response letters, face to face meeting with customer/media, if required
- Coordinating with relevant departments to implement quality projects to improve business processes and services
• Responsible for preparing and follow up all relevant analysis & statistic reports

Quyền lợi được hưởng

- Attractive salary and bonus
- Health insurance and Social insurance regulated by Vietnam Labor Law
- Professional, dynamic working environment

Yêu cầu công việc

* Job Requirements:
a. Qualification: University graduate, preferably in Business Administration; Banking/Finance; Customer Care or Customer Service
b. Experience: At least 3 years of experience in managing large group of people in Customer Service or Customer in services industries
c. Knowledge:
• Basic knowledge: Customer service, finance, banking knowledge preferred
• Competencies: Strong leadership, teamwork spirit and excellent management skill are required
• Computer literacy: Proficient in MS Office (Word, Excel, Power Point), Email, Internet
• Languages capability: Good command of spoken and written English and Vietnamese
d. Skills:
• Proven experience in managing a Customer Care Team is an advantage
• Negotiation, writing, decision making, problem solving, planning & presentation skill are required
• Having pleasant attitude with excellent interpersonal skills
• Professional & brilliant appearance

Yêu cầu hồ sơ

Thông tin liên hệ

Người liên hệ:

Địa chỉ: Ho Chi Minh

Hạn nộp hồ sơ: 18/04/2019

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