Kinh nghiệm: 0 - 1 năm kinh nghiệm
Yêu cầu bằng cấp: Cử nhân
Số lượng cần tuyển: 0
Hình thức làm việc: Toàn thời gian tạm thời
Chức vụ: Trưởng Nhóm
Yêu cầu giới tính: Không yêu cầu
- Handle and process customer orders, inquiries and questions, according to internal processes and work instructions.
- Receive and handle customer complaints, monitor and evaluate the resolution process, in consultation with relevant stakeholders.
- Track and monitor customer orders, inquiries and complaints in the customer service systems, according to key indicators (e.g. service level, costs).
- Uses TPM methodology and Customer Value Pillar as tool-kits for continuous improvement.
- Administer and document customer orders, inquiries and complaints (e.g. enter data into standard company systems), in accordance with established procedures.
- Identify and exploit cross- and up selling opportunities with existing or new customers and/ or forward these to Sales Representatives or Account Managers.
- Coordinate and supervises activities in assigned team, in line with commercial guidelines and procedures.
- Focus on safety, support business continuity within Customer Service.
- Ability to effectively work cross-functionally
- Ability to think both on strategic and operational level
- Experience of working directly with Customers
- Strong listening skills
- Local language + English both oral and written preferred.
Người liên hệ:
Địa chỉ: KCN Mỹ Tho , Thành phố Mỹ Tho , Tiền Giang , Việt Nam
Hạn nộp hồ sơ: 01/01/1970