Thông tin tuyển dụng nhanh
Kinh nghiệm: Chưa có kinh nghiệm
Yêu cầu bằng cấp: Không yêu cầu
Số lượng cần tuyển: 0
Hình thức làm việc:
Toàn thời gian cố định
Chức vụ: Mới Tốt Nghiệp
Yêu cầu giới tính:
Không yêu cầu
Mô tả công việc
As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.
Quyền lợi được hưởng
- Full insurance contribution , additional healthcare insurance in labor contract
- Intensive training about technical field and English communication
- Summer trip, year-end party, team building activities
Yêu cầu công việc
• Being the first technical contact point for customers to support users/ customers on such IT products related to Microsoft Dynamics.
• Helping them to solve ongoing issues with different software solutions.
• Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
• Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
• Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
Education and Experience:
• University/College degree in IT advantage
• 1-3 years working experience (part-time experience is acceptable)
Preferred Skills /Qualifications:
• Good technical base & Microsoft knowledge like: Networking, DNS, Windows Server, Active Directory, IIS, SQL server, SQL Reporting Services, SharePoint, Exchange, Web Browser, etc.
• Experience of working with any ERP/CRM solution
• Good English communication skill both in writing and speaking
• Support experience in enterprise environment is an advantage.
Yêu cầu hồ sơ
Thông tin liên hệ
Người liên hệ:
Lotte Building, 16th Floor, 54 Lieu Giai street, Doi Can Ward, Ba Dinh District, Ha Noi
Hạn nộp hồ sơ: