Chi tiết tuyển dụng

Tuyển dụng CRM Software Engineer

Tỉnh thành tuyển dụng: Hà Nội
Mức lương: Thỏa thuận
Tin xác thực Lượt xem: 120

Thông tin tuyển dụng nhanh

Kinh nghiệm: Chưa có kinh nghiệm

Yêu cầu bằng cấp: Không yêu cầu

Số lượng cần tuyển: 0

Ngành nghề:

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Mới Tốt Nghiệp

Yêu cầu giới tính: Không yêu cầu

Mô tả công việc

As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.

Quyền lợi được hưởng

- Full insurance contribution , additional healthcare insurance in labor contract
- Intensive training about technical field and English communication
- Summer trip, year-end party, team building activities

Yêu cầu công việc

• Being the first technical contact point for customers to support users/ customers on such IT products related to Microsoft Dynamics.
• Helping them to solve ongoing issues with different software solutions.
• Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
• Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
• Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
Education and Experience:
• University/College degree in IT advantage
• 1-3 years working experience (part-time experience is acceptable)
Preferred Skills /Qualifications:
• Good technical base & Microsoft knowledge like: Networking, DNS, Windows Server, Active Directory, IIS, SQL server, SQL Reporting Services, SharePoint, Exchange, Web Browser, etc.
• Experience of working with any ERP/CRM solution
• Good English communication skill both in writing and speaking
• Support experience in enterprise environment is an advantage.

Yêu cầu hồ sơ

Thông tin liên hệ

Người liên hệ:

Địa chỉ: Lotte Building, 16th Floor, 54 Lieu Giai street, Doi Can Ward, Ba Dinh District, Ha Noi

Hạn nộp hồ sơ: 15/09/2019

Giới thiệu về Công ty

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