Thông tin tuyển dụng nhanh
Kinh nghiệm: Hơn 2 năm kinh nghiệm
Yêu cầu bằng cấp: Cao đẳng
Số lượng cần tuyển: 1
Hình thức làm việc:
Toàn thời gian cố định
Chức vụ: Nhân viên
Yêu cầu giới tính:
Không yêu cầu
Thời gian thử việc: 2
Mô tả công việc
QA(OPS) will be directly responsible for tasks including (but not limited to):
Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards
Providing feedback and coaching based on quality audits, complaints, and seller satisfaction
Training CSR’s on soft skills, call handling, ticket handling, and communication skills
Providing report and analysis on quality progress to HOCS
Training CSR on new implementations and process changes.
Analyze the root cause of the issue and able to design an action plan.
Document Contact Center quality concerns and trends for procedural changes, recommendations, and training.
Provide information to assist in the performance feedback (from Supervisors to Agents) and to increase motivation concerning Contact Center quality concerns.
Manage project performance to achieve KPIs of productivity, CSAT, CQM
Quyền lợi được hưởng
- Salary: Negotiable ( 16-19 million/m)
- 13th-month salary and project bonus (twice a year)
- Attractive Salary and Benefits
- Extensive coaching and training
- Performance appraisals every year
- Annual health checkup
- Compliance fully to Vietnam labor code
- Company trip, team-building events
Yêu cầu độ tuổi
Không yêu cầu
Yêu cầu công việc
At least 1-year experience QA/QC in a call center environment
Good at English
Intermediate to advanced reporting skills
Excellent ability to identify and analyze data for trends
Experience in providing performance feedback
Experience managing and driving team calibration to QA requirement
Yêu cầu hồ sơ
- Đơn xin việc.
- Sơ yếu lý lịch.
- Hộ khẩu, chứng minh nhân dân và giấy khám sức khoẻ.
- Các bằng cấp có liên quan.
Thông tin liên hệ
Người liên hệ:
Ms Cúc
Địa chỉ:
19A Cộng Hòa, Phường 12, Q.Tân Bình, TpHCM
Hạn nộp hồ sơ:
31/05/2021