Chi tiết tuyển dụng

Tuyển dụng Call Center System SupervisorTop management

Tỉnh thành tuyển dụng: Hồ Chí Minh
Mức lương: Thỏa thuận
Tin xác thực Lượt xem: 147

Thông tin tuyển dụng nhanh

Kinh nghiệm: Chưa có kinh nghiệm

Yêu cầu bằng cấp: Không yêu cầu

Số lượng cần tuyển: 0

Ngành nghề:

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Thực tập sinh

Yêu cầu giới tính: Không yêu cầu

Mô tả công việc

- Be responsible for building, monitoring and refining dialing strategies in Genesys system in order to optimize Telesales call center KPIs: connected rates, abandon rates, dropped call rates, take up rates… and campaign strategies.
- Lead a Genesys team which plays a role in L1 support with issue identification & troubleshooting, root cause analysis, solution verification and measurement of post improvement implementation
- Manage dialling campaigns, call lists, agent groups, agents, skills in Genesys
- Create real-time call traffic templates in CCPulse such as campaign, dialler agents, call list penetration…
- Create call center performance reports in SQL for monitoring and enhancement purposes
- Cooperate with agent dialler team for requirement assessments, process reviews and business result improvements
- Define goals and KPIs for calling strategy and optimize productivity of operators
- Other ad-hoc task assignments

Quyền lợi được hưởng

- 13th Salary Fixed and KPI Bonus
- 15 Annual Leaves
- Apply Latest Financial Technology in the World

Yêu cầu công việc

- University degree in IT or related fields
- Good knowledge of CTI/Telephone infrastructure, routing strategies, inbound & outbound campaigns, outbound processes, SIP, OCS, VOIP…
- Be able to do multi tasks, set priorities, work under pressure and provide on job training
- Having demonstrated experience in driving results and coordinating activities to solve problems across multi-functional/diverse teams; and leading with high energy and a positive attitude
- Experience in the same or similar positions in Call Center is preferred
- Experience in Genesys CTI, Genesys Administration, WDE, IWS, GQM, voice bot, IVR… is advantage

Yêu cầu hồ sơ

Thông tin liên hệ

Người liên hệ:

Địa chỉ: Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC

Hạn nộp hồ sơ: 19/10/2019

Giới thiệu về Công ty

Việc làm tương tựViệc làm tương tự