Chi tiết tuyển dụng

Tuyển dụng Call Center Supervisor (Head in Vietnam)

Địa điểm tuyển dụng: Hồ Chí Minh
Mức lương: 7 triệu - 10 triệu
Tin xác thực Lượt xem: 112

Thông tin tuyển dụng nhanh

Kinh nghiệm: Chưa có kinh nghiệm

Yêu cầu bằng cấp: Không yêu cầu

Số lượng cần tuyển: 0

Ngành nghề:

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Trưởng Nhóm

Yêu cầu giới tính: Không yêu cầu

Mô tả công việc

* Directly report to Call Center Manager (in USA)
* At begining, control about 15 staff.
2. Job Dicription:
- Accomplish all necessary reports (ADM Tracker, Agent Scorecard, Upsell Tracker, Incentive Log)
- Prepare monthly incentive reports and work closely with HR and Accounting Department for proper distribution.
- Coaching, inspiring and motivating team.
- Ensuring the team meets the sales targets by providing training, and performance management.
- Provide assistance to staff and seek solutions to problems and errors
- Monitor random calls and transactions of call center executive for quality assurance (QA).
- Prepare Duty Schedule of team.
- Developing and maintaining customer relationships
- Forecasting and analyzing sales data.
- Perform other duties assigned by the Call Center Manager

Quyền lợi được hưởng

- 13th month salary
- Premium health care, team building.
- Monthly allowances (transportation, telephone)

Yêu cầu công việc

- Graduate of any 4 year course/Bachelor’s Degree in Tourism is an advantage
- Three (3) years Customer Service experience with at least two (2) years in s Supervisory experience leading teams (Call Center Environment, Travel Account preferred but not required)
- Excellent Communication, leadership, team management and interpersonal skills
- Excellent command of English (all customers are Vietnamese but Managers are foreigners)
- Willing to work in shifting schedules
* Benefits:
- Very attractive salary (negotiation, depends on your performance)
- 13th month salary
- Monthly allowances (transportation, telephone)
- Premium health care, team building.
* Working hours:
- 5 days a week, off random 2 days a week.
- Working in shifting schedule, 30 minutes break for each shift.
- Shift 1: 22:00 – 06:30 (Most important and busiest shift)
- Shift 2: 06:00 – 14:30
- Shift 3: 14:00 – 22h30
* Commencement date:
- Join before Lunar New Year and take about 1 week training in Mania.
- Start working afer TET holidays.

Yêu cầu hồ sơ

Thông tin liên hệ

Người liên hệ:

Địa chỉ: 7th, Twin Tower, 85 Cach Mang Thang Tam, Ben Nghe Ward, District 1, HCMC

Hạn nộp hồ sơ: 13/02/2019

Giới thiệu về Công ty

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