Chi tiết tuyển dụng

Tuyển dụng Assistant Reservation Manager/ Phó Quản Lý Bộ Phận Đặt Phòng ( Khách Sạn 5* Carinae )

Tỉnh thành tuyển dụng: Đà Nẵng
Mức lương: Thỏa thuận
Tin xác thực Lượt xem: 165

Thông tin tuyển dụng nhanh

Kinh nghiệm: Hơn 2 năm kinh nghiệm

Yêu cầu bằng cấp: Cử nhân

Số lượng cần tuyển: 0

Ngành nghề:

Hình thức làm việc: Toàn thời gian cố định

Chức vụ: Giám Đốc

Yêu cầu giới tính: Không yêu cầu

Mô tả công việc

- Monitor all reservation tasks.

- Ensure all staff are fully trained on the reservation systems available and fully conversant with the rates, packages and any special offers available

- Give solution in case guests complain and unsanctified upon booking.

- Follow up the email replied to guests within 24 hours or not.

- Follow up, monitor, fix and remind the team if any reply to guests is not correct as standard.

- Monitor reservation do group booking and VIP guests

- Guide and ensure all staff followed up SOP of reservation.

- Booking must be checked one day in advanced, preparing document and handing over to receptionist.

- Maintain a close working relationship with all departments of the resort.

- Know all room rate information, package, promotion and exact transferring for staffs & guests.

- Deal with urgent issues with receptionist in the date.

- Timely inform matters affecting customer or employee to Customer Service Director.

- Taking responsibility for doing reports Customer Service Director requests.

- Being able to handle guests complains with good manner according resort policy.

- Do forecasting of rooms occupancy, preparing relevant report on projected revenues.

- Handle over booking, follow up and ready for changing room category or transfer hotel situations.

- Control resort availability and allotment to maximize hotel revenue

- To be ready and responsible to perform any other duties and designated or required by Management from time to time

- Be responsible to assign the staff to operate the office, document, stationery and ensure smoothly operating

- Monitors performance of staff on a regular basis

- Uses leading and managerment skill effectively for new staff or cross-training staff within the reservation

- Monitors staff productivity and performance and taking appropriate actions when necessary to ensure departmental goals and targets are achieved

- Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section

Quyền lợi được hưởng

Yêu cầu công việc

- Level of Education: Bachelor (Foreign languages, Foreign Trade, Hospitality).

- Excellent verbal and written communications skills in English, additional foreign language is preferred.

- Outstanding office computer skills.

- Pro-active with a passion for luxury hospitality;

- Minimum three years of experience at the same equivalent in hospitality.

- Outstanding communication skill.

Yêu cầu hồ sơ

Thông tin liên hệ

Người liên hệ:

Địa chỉ: Tổ hợp Giải trí và Du lịch Cocobay Đường Trường Sa, tổ 53 Tân Trà, phường Hòa Hải , Quận Ngũ Hành Sơn , Đà Nẵng , Việt Nam

Hạn nộp hồ sơ: 01/01/1970

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